Frequently Asked Questions


Our Jewelry

Unlike traditional jewelers, we don’t believe in mass production because we make our Jewelry like they are meant for ourselves or our loved ones. Hence, we place most of our emphasis on creating exclusive pieces and custom-made jewelry for our loyal customers. Unique and exclusive designs have been created for countless engagement rings and wedding bands.

We provide laser logo service, no resizing service.

This is a custom request for private individuals, and wholesalers do not have such services.

Yes, most of our engagement rings and wedding bands are custom-made. With a team of designers, Buhari Jewels customers are presented with a wide array of choices in different styles of Jewelry design. We also offer our customers with the opportunity for greater involvement in designing their own Jewelry through our customized Jewelry services. From the size, shape, cut, color and setting, every customized design is exclusive to its creator.

Yes we do, laser Engraving service is provided to help clients to have Names engraved on Custom Items, send the logo to confirm if can do the same effect.

For factory production, mass production will take 15-25 working days to do an order. For in stock items, will ship out within 24 hours in working days after payment.

Yes, depending on your location.

Payment & Shipping

1. On the computer, first click the login icon on the upper right corner.
2. Second, click the register button.
3. Finally, enter the email address and password, click the send email button, enter the verification
code, and click the register button to successfully register.

1. First, you can add your products to the shopping cart on the homepage.
2. Second, you can choose the size of the style you like, and then modify the purchase quantity.
3. Third, choose your style and quantity, then click the confirm order button.
4. Finally, send the generated four-digit code to your purchasing specialist, waiting for order
confirmation and follow-up process.
*Tips: You can check the order status through the order menu in the system.

Yes, you can withdraw your order until your order dispatched.
1. First, click on the order in the menu bar.
2. Select the order that needs to be withdrawn, and click the Check order button.
3. Click the withdraw button, then click confirm button.
4. The withdrawn order will be displayed in the shopping cart.

If the goods in the order are ready, the seller will deliver the goods within 3-5 working days in after the order is confirmed. The international shipping time varies according to the destination, and generally takes about 15-20 working days.

Returns & Exchanges

We accept return of products. Customers have the right to apply for a return within 14 days after
delivery the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. We will handle it within 7 working days.